Copy of Motion RC Careers
Motion RC Global Job Postings
Welcome to the Motion RC Career Portal. Motion RC is one of the fastest growing businesses in the Hobby Industry, and we are looking for enthusiastic, talented, and dedicated individuals to join our global team. Below is a list of our current and future job openings. If you are interested in applying for a position, please follow the instructions below each job description.
Current Open positions (click position title for more information)
| Position | Location |
| Customer Service Manager | United States |
| Marketing Specialist | Belgium, Germany or The Netherlands |
| Product Manager - Surface Products | Any |
Future Job Openings (submit your resume for future consideration)
| Position | Location |
| Customer Service Representative | United States |
| Product Manager - Aircraft Products | Any |
| Warehouse Associate | Cary, Illinois |
Current Open Positions
Customer Service Manager
Hours: Full-Time
Location: Any state / United States
Pay Rate: Commensurate with experience
Overview
Motion RC is one of the most trusted enterprises in the global RC industry, delivering premier RC products and celebrated service to our customer family in over 30 countries. We seek a talented global Customer Service Manager to supervise the rapid expansion of our care-oriented strategies. Our ideal Customer Service Manager is a skilled communicator who energetically leads improvements at all levels of our customer service apparatus; works day to day with our Support Teams, formulates optimal procedures with data-driven assessments, and coordinates with Management to implement these initiatives. A positive, creative, intuitive, and customer-focused mindset is required. In addition, he or she will leverage significant RC experience and management acumen to generate the results our customers expect from Motion RC. If you are a leader with the ambition, attitude, and aptitude to significantly contribute to our global team efforts, please apply.
Primary Responsibilities
- Oversee daily operations of the Motion RC Global Customer Support Department
- Monitor Support Ticket System for response time, accuracy, completeness, and tone
- Monitor Phone system to ensure appropriate load distribution across Team
- Monitor Chat system usage, read transcripts, and assess user feedback
- Monitor Warranty and Returns system to ensure accuracy and prevent abuse
- Update Internal systems to optimize response time and cross-platform efficiency
- Coordinate team member schedules across primary time zones to maximize availability during peak times
- Enforce procedural compliance with company policies
- Host regular phone calls with Customer Service Team to discuss goals, processes, issue tracking, etc.
- Resolve all open issues from beginning to end
- Maximize compliance by tracking all assigned tasks within Motion RC's project management software
- Provide objective and meaningful annual performance reviews to Customer Service Team members
- Lead by example to achieve all aspects of procedure adherence and service excellence
- Manage all senior-level escalated service tickets and designate solutions to team members
- Seek opportunities to resolve conflicts and to win customers
- Develop tools and implement training to improve Customer Service Team’s effectiveness
- Organize customer feedback and coordinate necessary improvements with relevant departments
- Supervise training of Customer Service Team on new policies, procedures, and products
- Identify opportunities to enhance Team member satisfaction and individual development
- Proactively research and recommend valuable service opportunities to Management
- Aggressively preempt budgetary waste and departmental inefficiencies
- Hold accountable inefficient use of company resources
- Moderate rating agency (BBB, Trust Pilot, etc.) communication and oversee public-facing service-related initiatives
- Participate in regular discussions with Management, encompassing performance, strategy, etc.
- Interface with fellow Managers to synchronize efforts of Customer-driven improvement cycle
- Commit to continuing education as directed by Management to supplement existing skill sets
- Always maintain the demeanor of a Manager within a multinational customer-centric company in a professional, honest, respectful, and dignified manner
Skills and Qualifications
- Superior skills in interpersonal communication and conflict resolution
- Minimum Bachelor’s degree required
- Minimum 5 years of success within a Customer Service oriented field
- Exemplary experience in leading a successful team
- Demonstrated proficiency in communication, analytics, reading comprehension, writing, typing, grammar, and the use of modern PC-based productivity tools and cloud-based systems
- Intermediate to advance level RC model experience is preferred
Salary and Benefits
- Telework position
- Health insurance
- Paid holidays
- Paid time-off
- Substantial product discounts
- Base salary DOE
- Bonus eligible position
Marketing Specialist
Hours: Full-Time
Location: Belgium, Germany, or The Netherlands
Pay Rate: Commensurate with experience
Overview
Motion RC is one of the largest distributors of Radio Control (RC) models offering over 10,000 products from the RC industry's top manufacturers. Motion RC sells radio controlled airplanes, boats, cars, trucks, helicopters, and other RC accessories through its online store www.motionrc.eu. We are seeking an enthusiastic and dedicated marketing and media specialist to join our organization based in Central Europe. The Europe marketing team is responsible for the creation and dissemination of all traditional and digital marketing material for Motion RC's European business.
Primary Responsibilities
- RC Event management
- Create and execute an Event Calendar comprised of meaningful RC events throughout Europe. RC Events may include but are not limited to local club events, sponsorships, special appearances, regional or international multi-day flying events, exhibitions, and conferences.
- Coordinate directly with Management in assessing strategy, synchronizing related marketing initiatives, obtaining budget approvals, evaluating achievements and charting improvements
- Media Creation
- Help prepare and film our in-house product video shoots, both in-studio and on location
- Capture media at various aviation events around the country and help setup and support show booths
- Edit videos for our YouTube, Facebook, and Instagram channels
- Manage our social media channels and help proliferate content on Facebook, YouTube, and Instagram
- Help identify areas of opportunity in our overall marketing programs and platforms
- Monitor and participate in RC related forums to assist customers and help promote the RC hobby
- Assist in the development of our weekly newsletter and periodic sale email campaigns
- Review and assess a wide array of RC products, providing constructive feedback to Product Management
Skills and Qualifications
- University degree in Marketing, Communications, Film and Video Production, or similar discipline
- At least 3 years of RC model experience; both building and driving/flying
- Proficient in linear editing software, preferably Adobe Premiere
- Proficient in DSLR operation and care
- Knowledge of Photoshop, Audition, and/or After Effects
- Fluent in English, both oral and written communications
- Knowledge of Email marketing software is a plus
- Understanding of PPC marketing platforms such as Facebook Ads and Google Adwords is a plus
- Willingness to achieve an in-depth understanding of the RC industry, its current and future products
- Ability to travel frequently to flying events in multiple European locations
Salary and Benefits
- Telework, excepting paid work-related public events and occasional intercontinental travel
- Product allowance pursuant to executing the role’s duties
- Paid holidays
- Paid time-off
- Substantial product discounts
- Base salary DOE
- Bonus eligible position
Product Manager - Surface Products
Hours: Full-Time
Location: Any - This is a global role
Pay Rate: Commensurate with experience
Overview
Motion RC is one of the most trusted enterprises in the global RC industry, delivering premier RC products and celebrated service to our customer family in over 30 countries. We are seeking a talented Product Manager to accelerate our expansion into a range of markets including land-based and maritime RC categories. Our ideal Product Manager will be adept at balancing strategic planning and consistent execution in a dynamic work environment. In addition, he or she will leverage significant RC experience and management acumen to deliver projects on time and at the high level of quality and support our customers expect from Motion RC. Leaders with the ambition, attitude, and aptitude to significantly contribute to our global team effort are encouraged to apply.
Primary Responsibilities
- Manage all aspects of new product development projects within the Surface Category, including
- In coordination with Management, formulate an expansion plan for the Surface Category
- Researching and compiling competitive analyses and presenting to Management
- Constructing and adhering to a budget encompassing time, resources, and financial cost
- Proactively driving progress throughout the established Product Pipeline
- Overseeing all stages of development from draft to shipping
- Providing references and relevant data to factory engineering teams
- Evaluating initial samples, prototypes, and first batch production samples
- Ensuring spare parts, upgrades, and supporting accessories are made available
- Negotiating supplier costs, including tooling, to achieve advantageous terms
- Recommending and documenting improvements to new products before an initial order
- Ensuring all required compliance obligations are met and documented per relevant laws
- Approving all marketing materials, including product packaging, decals, and manuals
- Seeking cross-platform integration with related supporting electronics or accessories
- Providing product descriptions and service notes to the Marketing and Service Teams
- Pursuing warranty support and reparations in the event of factory-originated issues
- Maintain direct contact with existing factory partners in Asia and Europe
- Research, evaluate, and establish relationships with new factory partners worldwide
- Proactively research and recommend valuable opportunities to Management
- Aggressively preempt budgetary waste, preventable product delays, and lapses in QC
- Track Tasks within the Company’s project management software
- Articulate an evolving strategy to sustain Category dominance, thinking big and smartly
- Interface with fellow Managers to synchronize efforts of Production, Marketing, and Service:
- Synchronize with Management for product orders, advance samples, global announcements, website creation, marketing/multimedia platforms, customer assets
- Synchronize with Purchasing for orders, lead times, delays, and related logistics
- Synchronize with Customer Service to regularly receive and relay customer feedback to corresponding errant factory parties, and direct resolutions until their completion
- Collaborate with Marketing to drive social media, multimedia, and new platform outreach
- Participate in regular discussions with Management, encompassing performance, strategy, etc.
- Commit to continuing education as directed by Management to supplement existing skill set
- Always maintain the demeanor becoming of a manager within a multi-national customer-centric company, officiating all duties in a professional, honest, and dignified manner
Skills and Qualifications
- Minimum Bachelor’s degree required; advanced degree preferred
- Minimum 5 years of success managing a consumer product development team or similar field
- Minimum 3 years of RC boat, car, and/or truck experience, including both building, upgrading, and driving RC models
- Demonstrated proficiency in organization, project management, and leadership
- Demonstrated proficiency in reading comprehension, writing, typing, grammar, foreign etiquette, and the use of modern PC-based productivity tools such as Word, Excel, Outlook, and eDrawings
- Intermediate familiarity with relevant software common to the role (CAD/CAM, etc)
- Ability to travel internationally at least bi-annually
- Fluency in written and spoken English
- Capability to speak or learn to speak Mandarin or Cantonese
Salary and Benefits
- Telework, excepting paid work-related public events and occasional international travel
- Product allowance pursuant to executing the role’s duties
- Expense and Travel allowance pursuant to executing the role’s duties
- Health Insurance
- Paid holidays
- Paid time-off
- Substantial product discounts
- Base salary DOE
- Commission Schedule DOE
Future Job Openings
Customer Service Representative
Hours: Full-Time
Location: Any state / United States
Pay Rate: $30,000-$40,000 depending on experience
Overview
Motion RC is seeking an experienced RC enthusiast to join its world-class Customer Service organization. This is a work from home position; enjoy the convenience and cost-savings of working from home. If you are passionate about RC, this is a great opportunity to share your knowledge and be part of the fastest growing name in the RC industry.
Position Responsibilities
- Help customers troubleshoot and solve technical issues
- Give advice and product recommendations to beginners and advanced hobbyists alike
- Process customer orders over the telephone
- Engage customers via our on-line chat system
- Respond to customer emails and support tickets
- Test and review RC models and accessories
- Participate in RC forum discussions
- Train to become an expert in all major product categories offered by Motion RC
- Promote and support a positive and motivating culture within the customer service department
Skills and Qualifications
- Minimum 3 years of RC airplane and/or helicopter experience, including both building and flying
- Minimum 3 years of RC boat, car, and/or truck experience, including both building, upgrading, and driving
- Able to troubleshoot complex technical issues over phone, email, and chat and provide effective solutions
- Strong personal computer skills, including using both PC and web based applications
- Average or better typing speed and accuracy is recommended
- Must be able to correspond with customer in a clear, concise and grammatically correct manner
- Calm and patient, able to interact professionally with customers even under pressure
- Customer first mentality
- Previous customer service experience is a plus
Salary and Benefits
- Telework position
- Health insurance
- Paid holidays
- Paid time-off
- Substantial product discounts
- Base salary DOE
Product Manager - Aircraft Products
Hours: Full-Time
Location: Any - This is a global role
Pay Rate: Commensurate with experience
Overview
Motion RC is one of the most trusted enterprises in the global RC industry, delivering premier RC products and celebrated service to our customer family in over 30 countries. We are seeking a talented Product Manager to pilot our prominent Air Category to new heights. Our ideal Product Manager will masterfully balance strategic planning and consistent execution in a dynamic work environment. In addition, he or she will leverage skilled management acumen and RC experience to deliver projects on time and at the high level of quality and support our customers expect from Motion RC. Leaders with the ambition, attitude, and aptitude to significantly contribute to our global team effort are encouraged to apply.
Primary Responsibilities
- Manage all aspects of new product development projects within the Air Category, including
- Formulating an expansion plan for the Air Category, in coordination with Management
- Researching and compiling competitive analyses and presenting to Management
- Constructing and adhering to a budget encompassing time, resources, and financial cost
- Proactively driving progress throughout the established Product Pipeline
- Overseeing all stages of development from draft to shipping
- Evaluating initial samples, prototypes, and first batch production samples
- Ensuring spare parts, upgrades, and supporting accessories are made available
- Negotiating supplier costs, including tooling, to achieve advantageous terms
- Recommending and documenting improvements to new products before an initial order
- Ensuring all required compliance obligations are met and documented per relevant laws
- Approving all marketing materials, including product packaging, decals, and manuals
- Seeking cross-platform integration with related supporting electronics or accessories
- Providing product descriptions and service notes to the Marketing and Service Teams
- Pursuing warranty support and reparations in the event of factory-originated issues
- Maintaining direct contact with existing factory partners in Asia and Europe
- Coordinating strategic plans with regional team leaders
- Proactively researching and recommending valuable opportunities to Management
- Aggressively preempting budgetary waste, preventable product delays, and lapses in QC
- Tracking tasks within Motion RC’s project management software
- Articulating an evolving strategy to sustain Category dominance, thinking big and smartly
- Interface with fellow Managers to synchronize efforts of Production, Marketing, and Service:
- Synchronize with Management for product orders, advance samples, global announcements, website creation, marketing/multimedia platforms, customer assets
- Synchronize with Purchasing for orders, lead times, delays, and related logistics
- Synchronize with Customer Service to regularly receive and relay customer feedback to corresponding errant factory parties, and direct resolutions until their completion
- Collaborate with Marketing to drive social media, multimedia, and new platform outreach
- Participate in regular discussions with Management, encompassing performance, strategy, etc.
- Commit to continuing education as directed by Management to supplement existing skill set
- Always maintain the demeanor becoming of a manager within a multi-national customer-centric company, officiating all duties in a professional, honest, and dignified manner
Skills and Qualifications
- Minimum Bachelor’s degree required; advanced degree preferred
- Minimum 5 years of success managing a consumer product development team or similar field
- Minimum 3 years of RC airplane and/or helicopter experience, including both building and flying models
- Demonstrated proficiency in organization, project management, and leadership
- Demonstrated proficiency in reading comprehension, writing, typing, grammar, foreign etiquette, and the use of modern PC-based productivity tools such as Word, Excel, Outlook, and eDrawings.
- Intermediate familiarity with relevant software common to the role (CAD/CAM, etc)
- Ability to travel internationally at least bi-annually
- Fluency in both written and spoken English
- Capability to speak or learn to speak German, Japanese, Mandarin and/or Cantonese
Salary and Benefits
- Telework, excepting paid work-related public events and international travel
- Product allowance pursuant to executing the role’s duties
- Expense and Travel allowance pursuant to executing the role’s duties
- Health Insurance
- Paid holidays
- Paid time-off
- Substantial product discounts
- Base salary DOE
- Commission Schedule DOE
Warehouse Associate
Hours: Full-Time
Location: Cary, IL
Pay Rate: $12-$14 depending on experience
Overview
Motion RC is seeking a full-time warehouse fulfillment (pick, pack and ship) associate for its Cary, IL distribution center. Motion RC is one of the largest distributors of Radio Control (RC) models offering over 10,000 products from the RC industry's top manufacturers. We are looking for enthusiastic, hard working people to join our team. Motion RC sells radio controlled airplanes and helicopters and other RC accessories through its online store (www.motionrc.com) to customers world-wide.
Primary Responsibilities
- Quickly and accurately pick products from bins and shelves to fulfill computerized customer orders
- Ensure customer order matches picked products
- Visually inspect products for damage before packing
- Pack products carefully to protect against shipping damage
- Utilize computer-based shipping software to weigh packages, select the lowest shipping rate, and generate shipping labels
- Unload shipping containers from overseas suppliers
- Replenish inventory as needed
- Assist receiving department in product check-in and inventory tasks during peak periods
- Work with team members to optimize warehouse operations and processes - continuous improvement
- Clean and organize warehouse to maintain a safe and orderly work area
Skills and Qualifications
- Have extreme attention to detail - we have thousands of SKUs and many products look similar, so you must pay attention to all aspects of this job
- Know how to pack products in cardboard boxes to prevent damage that can occur during shipping
- Be able to lift 30 lbs
- Be able to work on your feet for the entire day
- Be able to climb step ladders or rolling stairs to replenish stock
- Have basic to intermediate PC computer skills including using web and PC based applications
- Be able to read, write and speak fluent English
- Have the ability to work efficiently and follow direction
- Be flexible to a wide range of tasks
- Have a High School Diploma or GED
Salary and Benefits
- Health insurance
- Paid holidays
- Paid time-off
- Substantial product discounts
- Base salary DOE
